Moving the Resolve task out of the “Change Incident Status” group

September 16, 2012

SCSM 2012 brought a lot of great new features, but there are some minor changes which I find annoying. One of these changes is the “Change Incident Status” task group which includes the “Resolve” task. I (and most of my customers) prefer this task to be in the root task list, as it used to be in SCSM 2010. Read this blog post to bring this task back to where it belongs.

Read the rest of this entry »

Advertisements

Low Disk Space Incident Workflow

August 29, 2012

The local C: partition running out of free space is a very common incident that Service Desk teams have to deal with. In this article, I am going to show you how you can use SCSM together with the SCCM connector to build a workflow which will automatically raise new incidents when the free space on the C: drive on any client computer in your CMDB goes below a certain capacity.

Read the rest of this entry »