After great efforts of writing and coordinating with my friends and the publisher, we finally made it: I am glad to announce the publication of the Microsoft System Center 2012 Service Manager Cookbook!
SCSM 2012 brought a lot of great new features, but there are some minor changes which I find annoying. One of these changes is the “Change Incident Status” task group which includes the “Resolve” task. I (and most of my customers) prefer this task to be in the root task list, as it used to be in SCSM 2010. Read this blog post to bring this task back to where it belongs.
As you might be aware of, the SCSM 2012 Self-Service Portal is multi-language capable. However, although you can add languages to the portal, I haven’t found any documented steps as to how to change the default language (which is always set to English).
This blog post will walk you through the necessary steps to change the default language of the SCSM 2012 Self-Service Portal.
Today I encountered a problem when I tried to upgrade one of my customer’s SCSM 2010 SP1 environment to SCSM 2012 RTM. The setup was aborted with the error message “[Group] is not a valid Active Directory group or user”. It took me quite a while to find the root cause of this problem, so I thought I will share it for those of you who run into the same issue.