SCSM Change Request Stage from Activity In Progress

This solution allows you to create Change Request views indicating the Stage of the current Activity which is In Progress. It includes an extension for the Change Request class and a workflow which updates the Change Request whenever an Activity changes to In Progress.

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SCSM Clone User Role Console Task

Creating user roles in SCSM can be quite cumbersome, especially when you have to scroll through the long lists of tasks, views and templates over and over again. Wouldn’t it be helpful to be able to start from a user role template with the most common selections already made? Read more to find out about my solution to easily clone any custom user role created in SCSM.

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Moving the Resolve task out of the “Change Incident Status” group

SCSM 2012 brought a lot of great new features, but there are some minor changes which I find annoying. One of these changes is the “Change Incident Status” task group which includes the “Resolve” task. I (and most of my customers) prefer this task to be in the root task list, as it used to be in SCSM 2010. Read this blog post to bring this task back to where it belongs.

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Low Disk Space Incident Workflow

The local C: partition running out of free space is a very common incident that Service Desk teams have to deal with. In this article, I am going to show you how you can use SCSM together with the SCCM connector to build a workflow which will automatically raise new incidents when the free space on the C: drive on any client computer in your CMDB goes below a certain capacity.

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Authoring Management Packs using the System Center 2012 Visual Studio Authoring Extensions

For those of you who often work with management pack XML code, the Visual Studio Authoring Extensions (VSAE) might be a useful solution. The following features are a selection of what VSAE adds to Visual Studio:

  • Management Pack project templates for SCSM and SCOM
  • Support for XML fragments containing different management pack elements
  • True XSD validation with IntelliSense
  • Automatic sealing and MP bundling as part of the build process
  • Automatic deployment of MPs to your management group

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