Dieter Gasser's blog

SCSM 2012 brought a lot of great new features, but there are some minor changes which I find annoying. One of these changes is the “Change Incident Status” task group which includes the “Resolve” task. I (and most of my customers) prefer this task to be in the root task list, as it used to be in SCSM 2010. Read this blog post to bring this task back to where it belongs.

In SCSM 2012, the “Resolve” task has been moved to the newly introduced “Change Incident Status” task group.

Following the procedures in this blog post to create a custom management pack allows you to also display this task in the root task list, where it used to be in SCSM 2010.

Just create a new XML file named “SIS.Incident.Resolve.Task.xml” and paste the below code in the file. Save it, and then import it into Service Manager. After restarting the console, you will find the “Resolve” task added to the root task list when one or multiple incidents are selected.

Management Pack XML:

<ManagementPack xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1">
  <Manifest>
    <Identity>
      <ID>SIS.Incident.Resolve.Task</ID>
      <Version>1.0.0.0</Version>
    </Identity>
    <Name>SIS Incident Resolve Task</Name>
    <References>
      <Reference Alias="System">
        <ID>System.Library</ID>
        <Version>7.5.8501.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="Console">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
        <Version>7.5.1561.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CoreIncident">
        <ID>System.WorkItem.Incident.Library</ID>
        <Version>7.5.1561.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="IncidentLibrary">
        <ID>ServiceManager.IncidentManagement.Library</ID>
        <Version>7.5.1561.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
    </References>
  </Manifest>
  <Categories>
    <Category ID="SIS.Incident.Resolve.Task.Category" Value="Console!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
      <ManagementPackName>SIS.Incident.Resolve.Task</ManagementPackName>
      <ManagementPackVersion>1.0.0.0</ManagementPackVersion>
    </Category>
    <Category ID="Microsoft.EnterpriseManagement.ServiceManager.UI.Console.MultiSelectTask.ResolveIncidentCommand" Target="SIS.Incident.ResolveIncidentCommand.Task" Value="Console!Microsoft.EnterpriseManagement.ServiceManager.UI.Console.MultiSelectTask" />
  </Categories>
  <Presentation>
    <ConsoleTasks>
      <ConsoleTask ID="SIS.Incident.ResolveIncidentCommand.Task" Accessibility="Public" Enabled="true" Target="CoreIncident!System.WorkItem.Incident" RequireOutput="false">
        <Assembly>Console!SdkDataAccessAssembly</Assembly>
        <Handler>Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler</Handler>
        <Parameters>
          <Argument Name="Assembly">Microsoft.EnterpriseManagement.ServiceManager.Incident.TaskHandlers</Argument>
          <Argument Name="Type">Microsoft.EnterpriseManagement.ServiceManager.Incident.TaskHandlers.ResolveIncidentCommand</Argument>
        </Parameters>
      </ConsoleTask>
    </ConsoleTasks>
    <ImageReferences>
      <ImageReference ElementID="SIS.Incident.ResolveIncidentCommand.Task" ImageID="IncidentLibrary!IncidentMgmt_IncidentResolve_16" />
    </ImageReferences>
  </Presentation>
  <LanguagePacks>
    <LanguagePack ID="ENU" IsDefault="true">
      <DisplayStrings>
        <DisplayString ElementID="SIS.Incident.Resolve.Task">
          <Name>SIS Incident Resolve Task</Name>
        </DisplayString>
        <DisplayString ElementID="SIS.Incident.ResolveIncidentCommand.Task">
          <Name>Resolve</Name>
          <Description>Resolve the incident</Description>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
  </LanguagePacks>
</ManagementPack>

Have fun!