I have just finished reading Edvaldo’s book on VMM 2012 which was recently released by PacktPub. I recommend this book very much for anybody looking for a quick and efficient guide to managed virtualization!
We have had many customers demanding that disabled Active Directory user accounts are not imported into the SCSM CMDB through the Active Directory Connector. This can be achieved pretty easily with the introduction of LDAP filters in SCSM 2012. This post demonstrates how you can establish such a connector.
Creating user roles in SCSM can be quite cumbersome, especially when you have to scroll through the long lists of tasks, views and templates over and over again. Wouldn’t it be helpful to be able to start from a user role template with the most common selections already made? Read more to find out about my solution to easily clone any custom user role created in SCSM.
After great efforts of writing and coordinating with my friends and the publisher, we finally made it: I am glad to announce the publication of the Microsoft System Center 2012 Service Manager Cookbook!
SCSM 2012 brought a lot of great new features, but there are some minor changes which I find annoying. One of these changes is the “Change Incident Status” task group which includes the “Resolve” task. I (and most of my customers) prefer this task to be in the root task list, as it used to be in SCSM 2010. Read this blog post to bring this task back to where it belongs.